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    Terms of service

    1. SCOPE

    The following terms and conditions apply to all orders placed through our online shop. Our online shop is intended exclusively for consumers.

    A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. A business is a natural or legal person or a legally capable partnership that, when entering into a legal transaction, acts in the exercise of its commercial or independent professional activity.


    2. CONTRACTUAL PARTIES, CONCLUSION OF CONTRACT, CORRECTION POSSIBILITIES

    The purchase agreement is concluded with Metallbude SK GmbH.

    By placing products in our online shop, we are making a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods in your shopping cart by clicking the order button. You will receive an order confirmation by email immediately after submitting your order.


    3. CONTRACT LANGUAGE, CONTRACT TEXT STORAGE

    The language(s) available for concluding the contract: German, French, Spanish, English

    We save the contract text and send you the order details and our terms and conditions in text form. You can view the contract text in your customer login.


    4. TERMS OF DELIVERY

    Shipping costs may apply in addition to the stated product prices. Further details regarding any applicable shipping costs can be found in the individual offers.

    We deliver via mail order.

    Self-collection of the goods is possible.

    We do not deliver to parcel lockers.


    5. PAYMENT

    The following payment methods are generally available in our shop:

    prepayment
    If you select prepayment as your payment method, we will send you our bank details in a separate email and deliver the goods after receipt of payment.

    credit card
    When you place your order, you provide your credit card details. After your verification as the legitimate cardholder, the payment transaction will be processed automatically and your card will be charged.

    PayPal, PayPal Express
    During the order process, you will be redirected to the PayPal website. To pay the invoice amount via PayPal, you must be registered with PayPal or register first, authenticate yourself with your login details, and confirm the payment instruction to us. After you place your order in our shop, we will request PayPal to initiate the payment transaction. The payment transaction will be processed automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.

    Sofort by Klarna
    After submitting your order, you will be redirected to the website of the online payment provider Sofort GmbH. To pay the invoice amount via Sofort, you must have a bank account enabled for online banking, authenticate yourself accordingly, and confirm the payment instruction to us. You will receive further instructions during the ordering process. The payment transaction will then be processed immediately by Sofort, and your account will be debited.

    Giropay
    After submitting your order, you will be redirected to your bank's website. To pay the invoice amount via Giropay, you must have a bank account enabled for online banking, authenticate yourself accordingly, and confirm the payment instruction to us. You will receive further instructions during the ordering process. The payment transaction will be processed immediately afterwards and your account will be debited.

    Apple Pay
    To pay the invoice amount via Apple Pay, you must use the Safari browser, be registered with the service provider Apple, have activated the Apple Pay function, authenticate yourself with your login credentials, and confirm the payment instruction. The payment transaction will be processed immediately after you place your order. You will receive further instructions during the ordering process.

    Google Pay
    To pay the invoice amount via Google Pay, you must be registered with the service provider Google, have activated the Google Pay function, authenticate yourself with your login credentials, and confirm the payment instruction. The payment transaction will be processed immediately after you place your order.You'll get more information during the ordering process.


    6. RESERVATION OF TITLE

    The goods remain our property until full payment.


    7. TRANSPORT DAMAGE

    If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and please contact us immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.


    8. WARRANTY AND GUARANTEES

    Unless expressly agreed otherwise below, the statutory warranty rights apply.
    For used goods, the following applies: if the defect appears after one year from delivery of the goods, any claims for defects are excluded. Defects that appear within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.
    The foregoing limitations and reductions of time limits do not apply to claims based on damages caused by us, our legal representatives or agents.
    • in case of injury to life, body or health
    • in case of intentional or grossly negligent breach of duty as well as fraudulent intent
    • in the event of a breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations)
    • within the scope of a guarantee promise, insofar as agreed or
    • insofar as the scope of application of the Product Liability Act is opened.
    Information on any applicable additional warranties and their exact terms can be found with the product and on special information pages in the online shop.

    Customer Service: Our customer service team is available to answer your questions, complaints and concerns on weekdays from 9:00 am to 3:00 pm by phone at +49(0)52315004949 and by email at support@metallbude.de available.

    9. LIABILITY

    We are always liable without limitation for claims arising from damages caused by us, our legal representatives or agents.
    • in case of injury to life, body or health
    • in case of intentional or grossly negligent breach of duty
    • in the case of warranty promises, if agreed, or
    • insofar as the scope of application of the Product Liability Act is opened.
    In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on which the contractual partner may regularly rely (cardinal obligations), due to slight negligence on the part of us, our legal representatives or vicarious agents, our liability is limited to the amount of the foreseeable damage that typically arises at the time of conclusion of the contract.
    Furthermore, claims for damages are excluded.

     

    10. DISPUTE RESOLUTION

    The European Commission provides a platform for online dispute resolution (ODR).We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

     

    11. UNIQUE IDENTIFICATION NUMBER (UIN) / EXTENDED PRODUCER RESPONSIBILITY (EPR)

    Under the Extended Producer Responsibility (EPR) regulations in France, we are required to use a Unique Identification Number (UIN) to ensure the traceability and disposal of our products. Our Unique Identification Number (UIN) is: FR401156_01FCHI. This number serves to uniquely identify our products and is used in all relevant documentation and reports related to the EPR. Our customers are obligated to ensure that the UIN is properly passed on and used when reselling or returning the products to guarantee compliance with EPR guidelines.