FAQ's
Do you have any questions? We have answers!
Here you can find all the important information about ordering, shipping, etc. at a glance.
Order
Where can I view my order status?
After receiving your order, you will receive an order confirmation by email. As soon as the status of your order changes, we will also inform you by email.
In addition, you can view your order status at any time via your customer login.
How can I change or cancel my order?
A change or cancellation is only possible as long as the shipment has not yet taken place. To do this, please contact our Customer Support directly and select “Order change” or “Cancellation” as the subject line so that your request can be processed quickly.
How can I change my delivery address later?
Adjusting the delivery address is only possible before the order has left our warehouse. To do this, contact our Customer Support directly and select “Order change” as the subject line to ensure rapid processing.
Do you also offer gift vouchers?
Yes, we offer Gift vouchers in different values between €20 and €500. After ordering, you will receive the voucher immediately by email. You can either print it out directly and give it as a gift or send it via email - perfect if you're in a hurry or want to make someone happy.
How can I redeem a gift voucher?
You can easily redeem your gift voucher in your shopping cart. To do this, enter the discount code from your voucher in the “Discount code or voucher” input field and the voucher value will be deducted directly from your order.
PAY
Which payment methods are offered?
You can easily choose from various payment methods with us:
- Bank transfer (advance payment)
- Credit and debit cards (VISA, MasterCard, AMEX)
- Apple Pay & Google Pay
- PayPal
- Klarna
Country-specific Options:
- IDEAL (NL)
- Bancontact (BE)
- EPS (AT)
- Riverty (BE, DE, NL, AT)
- TWINT (CH)
- Blik (PL)
How do I get my money back if I cancel or return?
Once your return has been received and checked, the amount will be refunded to the same payment method you used when ordering. The refund takes approximately 5 working days.
Delivery
Which countries are delivered to?
You can find an overview of all the countries delivered to on our Shipping page. Alternatively, the available shipping countries are also displayed in check-out.
How long does delivery take?
The delivery time is stated individually on the respective product page and can vary depending on the item. If multiple products are included in an order, shipping will be based on the longest delivery time stated. If individual products are needed sooner, our support will be happy to help.
Why do some products have longer delivery times?
Our furniture and home accessories are manufactured in-house and by reliable partners and are real designer pieces instead of mass-produced goods. Each part is carefully crafted from robust materials, connected with high-quality welds and provided with easy-care coatings. This takes time, but ensures that you receive long-lasting, high-quality products.
How much are the shipping costs?
You can find an overview of shipping costs on our Shipping page. The exact shipping costs are also calculated in the shopping cart and displayed before completing the order.
How can I track my delivery?
After your order has been shipped, you will receive a shipping confirmation by email with a tracking link. You can use this link to view the current status of your delivery at any time.
How does shipping by freight forwarder work?
There is no classic tracking for freight forwarding items like there is for parcel services. Once the invoice receipt has been sent via email, this confirms that the goods have left our warehouse. The shipping company will then contact you by phone or email to arrange an individual delivery date. Delivery is free curbside.
Why is my order split into multiple packages?
Your order may be shipped in multiple packages if the items are shipped from different warehouses or have different sizes and weights. This way we can ensure that everything reaches you undamaged and that delivery is faster and more reliable overall.
RETURNS / COMPLAINTS
How can I register a return?
If the 14 day warranty has not yet been exceeded, you can send the product back to us undamaged in the original packaging. The shipping costs will not be reimbursed. To get the return label, log into your customer account with your access data and request the return of the desired product there.
How does a return work?
Returns can usually be requested directly via the customer account, where the returns label can be created independently. For guest orders, please contact our customer service so that we can create the return manually. After receiving the request, we will check it within approx. 24 hours (weekdays) and then send the return label by email.
Important: A different process applies to shipping items. You can find details about this in the FAQ point on freight forwarding deliveries.
How can I report a complaint?
If an item arrived defective or damaged, we are very sorry. To file a complaint for your entire order or individual items, please contact our Customer Service. If possible, include photos of the damage - this will help us process the process quickly and easily.
How do I report a return or complaint to freight forwarding goods?
A return can be requested regularly via the customer account. Alternatively, you can also contact our customer service directly and provide them with a desired pickup date. Collection takes place curbside, usually between 10:00 a.m. and 2:00 p.m.
Important: The goods must be packaged safely for transport. As soon as the returned goods have arrived and been checked, the refund will be made to the original payment method used within approximately 5 working days.
OFFERS
Where can I find information about sales, discounts and other promotions?
We regularly share all current promotions, discounts and offers via our newsletter and on Instagram. So you always stay up to date and don't miss any special promotions or limited offers.
How can I register for the newsletter?
Registering is very easy: enter your email address in the newsletter field at the bottom of our website, confirm your registration and you're in.
How can I unsubscribe from the newsletter?
You can unsubscribe from the newsletter at any time, either via the unsubscribe link at the end of each newsletter or directly here. After that you will no longer receive any further information by email.
Where can I enter my discount code?
Discount codes are entered in the “Discount code or voucher” field in the shopping cart. Once entered, the code will automatically be applied to your order and the applicable discount will be displayed before you checkout.
Why doesn't my discount code work?
A code only works if it is valid, not yet expired and applicable to the order . Additionally, discount promotions cannot always be combined, so another code may not be able to be used in the same order.
How does a return for sale products work?
Items purchased at a discounted price during the sale may be exchanged or returned at the same sale price. Please note that returns or exchanges will be made according to our regular returns policy.
Products
Where can I find assembly instructions for the furniture?
More than 70% of our products are delivered fully assembled in one piece. Products for wall or ceiling mounting can be attached with little effort. Comprehensible assembly instructions are included in every package and are also available online. here also available online.
Is the furniture suitable for wet rooms?
Yes, our products are also suitable for wet rooms such as bathrooms or kitchens. High-quality metal, seamless TIG welding and the finely structured powder coating make them scratch-, shock- and impact-resistant as well as water and rust-resistant - for long-lasting function and easy care. However, waterlogging and permanent contact with water should be avoided.
Is the furniture suitable for outdoor use?
No, our furniture is not suitable for outdoor use. They are designed for indoor use and do not offer lasting protection from the elements such as rain, sun or frost. For outdoor use, we recommend our Outdoor collection made of powder-coated stainless steel, which is weatherproof, rust-proof and particularly durable.
How do I clean and care for the furniture properly?
Our metal furniture has a finely structured powder coating. A dry or slightly damp cloth is usually sufficient for cleaning; If there are stains, you can use mild soapy water. Be sure to avoid using abrasive cleaners, scouring agents or rough sponges as they can damage the coating.
Can I order color samples?
Yes, there are color samples that you can use to check the color and surface of our furniture directly at home. Each sample costs €5 plus shipping. The package includes a €10 voucher for our shop and you can keep the color sample and use it as a coaster. Order here .
Where is the furniture made?
Our furniture is produced in-house in Leopoldshöhe (NRW). We also work with reliable manufacturers in Germany and other European countries who share our high quality standards. This is how we ensure that every piece of furniture – no matter where it is produced – meets our requirements in terms of workmanship, choice of materials and longevity.
Are there stationary dealers or showrooms?
Unfortunately we don't have our own showroom (yet), but you can discover Metallbude hands-on from our partners. Find out here where you can experience our furniture live. On this page we show you all the retailers who carry our designs - sorted by zip code for quick orientation.