FAQ's

After we receive your order, you will receive an order confirmation via email. We will also inform you via email as soon as the status of your order changes.

Additionally, you can view your order status at any time via your customer login.

Changes or cancellations are only possible before shipment has occurred. Please contact our team directly for assistance. Customer support Please select "Order Change" or "Cancellation" as the subject so that your request can be processed quickly.

Changing the delivery address is only possible before the order leaves our warehouse. Please contact our [insert customer service representative here] directly for this. Customer support and select "Order change" as the subject to ensure prompt processing.

Yes, we offer Gift vouchers We offer vouchers in various denominations between €20 and €500. After ordering, you'll receive the voucher immediately by email. You can then either print it out and give it as a gift or forward it by email – perfect if you need something quickly or want to brighten someone's day.

You can easily redeem your gift voucher in the shopping cart. Simply enter the discount code from your voucher in the "Discount code or voucher" field, and the voucher value will be deducted directly from your order.

You can conveniently choose from various payment methods with us:

- Bank transfer (prepayment)

- Credit and debit cards (VISA, MasterCard, AMEX)

- Apple Pay & Google Pay

- PayPal

- Klarna

Country-specific options:

- IDEAL (NL)

- Bancontact (BE)

- EPS (AT)

- Riverty (BE, DE, NL, AT)

- TWINT (CH)

- Blik (PL)

Once your return has been received and inspected, the amount will be refunded to the same payment method you used for the order. Refunds take approximately 5 business days.

You can find an overview of all the countries we deliver to on our website. Shipping pageAlternatively, the available shipping countries are also displayed at checkout.

The delivery time is specified individually on each product page and may vary depending on the item. If multiple products are included in one order, shipping will be based on the longest stated delivery time. Should you require individual products sooner, our support team will be happy to assist you.

Our furniture and home accessories are manufactured in-house and by reliable partners, resulting in genuine designer pieces rather than mass-produced goods. Each piece is carefully crafted from robust materials, joined with high-quality welds, and finished with easy-care coatings. This takes time, but it ensures that you receive durable, high-quality products.

You can find an overview of shipping costs on our website. Shipping pageThe exact shipping costs are also calculated in the shopping cart and displayed before the order is completed.

Yes, local pickup in Detmold is possible. Simply select "Pickup" as your shipping method in the shopping cart. You will receive a confirmation email as soon as your order is ready for pickup.

After your order has been shipped, you will receive a shipping confirmation email with a tracking link. You can use this link to check the current status of your delivery at any time.

For items shipped via freight carrier, there is no standard tracking like with parcel services. Once the invoice has been sent by email, this confirms that the goods have left our warehouse. The freight carrier will then contact you by phone or email to arrange a delivery date. Delivery is to the curb.

Your order may be shipped in multiple packages if the items are being sent from different warehouses or have different sizes and weights. This allows us to ensure that everything arrives undamaged and that the overall delivery is faster and more reliable.

If the 14-day warranty period has not yet expired, you can return the product to us undamaged in its original packaging. Shipping costs are non-refundable. To obtain a return label, log in to your customer account with your login details and request a return for the desired product there.

Returns can usually be requested directly through your customer account, where you can create the return label yourself. For guest orders, please contact our customer service so we can process the return manually. After receiving your request, we will review it within approximately 24 hours (weekdays) and then send you the return label by email.

Important: A different procedure applies to items shipped via freight carrier. You can find details in the FAQ section on freight deliveries.

If an item arrived defective or damaged, we are very sorry. To submit a complaint for your entire order or individual items, please contact our Customer serviceIf possible, please attach photos of the damage – this will help us to process your claim quickly and easily.

You can request a return via your customer account as usual. Alternatively, you can also contact our customer service directly. Customer service Please turn around and specify your preferred collection date. Collection will be made to the curb, usually within a time window between 10:00 and 14:00.

Important: The goods must be securely packaged for transport. Once the returned goods have arrived and been inspected, the refund will be processed within approximately 5 business days to the original payment method.

We regularly share all current promotions, discounts and offers via our newsletter and on [social media platform]. Instagram. This way you'll always stay up-to-date and won't miss any special promotions or limited-time offers.

Signing up is very easy: Enter your email address in the newsletter field at the bottom of our website, confirm your registration and you're in! 

You can unsubscribe from the newsletter at any time, either via the unsubscribe link at the end of each newsletter or directly. hereAfter that, you will no longer receive any further information via email.

Discount codes are entered in the shopping cart in the "Discount code or voucher" field. After entering the code, it is automatically applied to your order and the corresponding discount is displayed before you proceed to checkout.

A code only works if it is valid, has not yet expired, and is applicable to the order. Discount promotions cannot always be combined, so another code may not be usable in the same order.

Items purchased at a reduced price during the sale can be exchanged or returned for the same sale price. Please note that returns and exchanges are subject to our standard return policy. 

More than 70% of our products are delivered fully assembled in one piece. Products for wall or ceiling mounting can be installed with minimal effort. Clear assembly instructions are included in every package. here also available online.

Yes, our products are also suitable for damp rooms such as bathrooms or kitchens. High-quality metal, seamless TIG welding, and the finely textured powder coating make them scratch-, impact-, and shock-resistant, as well as water- and rust-resistant – ensuring long-lasting function and easy maintenance. However, standing water and prolonged contact with water should be avoided.

No, our furniture is not suitable for outdoor use. It is designed for indoor use and does not offer lasting protection against the elements such as rain, sun, or frost. For outdoor use, we recommend our Outdoor Collection made of powder-coated stainless steel, which is weatherproof, rustproof and particularly durable.

Our metal furniture features a finely textured powder coating. A dry or slightly damp cloth is usually sufficient for cleaning; for stains, you can use mild soapy water. Absolutely avoid abrasive cleaners, scouring agents, or rough sponges, as these can damage the coating. 

Yes, we offer color samples so you can check the color and finish of our furniture at home. Each sample costs €5 plus shipping. The package includes a €10 voucher for our shop, and you can keep the color sample to use as a coaster. Here order.

Our furniture is manufactured in our own production facility in Leopoldshöhe (North Rhine-Westphalia). In addition, we collaborate with reliable manufacturers in Germany and other European countries who share our high quality standards. This ensures that every piece of furniture – regardless of where it is produced – meets our requirements in terms of workmanship, material selection, and durability.

Unfortunately, we don't (yet) have our own showroom, but you can find our products at our partners' locations. Metallbude Discover it up close. Find here Find out where you can experience our furniture in person. On this page, we show you all the retailers that carry our designs – sorted by postcode for quick navigation.